Terms of service

Terms of Use and Service Agreement

This website, available at www.eletale.com, is operated by Eletale. By accessing or engaging with any part of this platform, you accept the conditions set out in this agreement, which govern your use of all content, services and products offered through the website.

If you do not agree to these Terms, please do not continue to use the website.

Scope of Application

These Terms apply to everyone who uses the website, including visitors, customers and anyone who interacts with our services or submits information through the platform.

Any tools, features or updates we introduce on the website in future are also covered by these Terms.

Eligibility and Use

By using this website, you confirm that you meet the legal age requirement where you live, or that you have obtained appropriate consent to use it.

You agree to use the website only for lawful purposes and in line with the regulations that apply to you.

Any attempt to disrupt, manipulate or harm the platform, including sending malicious code, is strictly forbidden.

Service Access and Control

We may limit or discontinue access to the website or any part of its services where this is necessary for operational, legal or security reasons.

Content you submit through the platform, other than payment data, may be transferred across secure networks and adjusted to meet technical requirements. Payment information is handled through encrypted systems.

Reproducing, reselling or making unauthorised commercial use of any part of the service is not permitted.

Content and Information

We make every effort to present information clearly and accurately. Even so, we cannot guarantee that all content is complete, current or entirely free of errors.

Any reliance you place on the information provided is at your own discretion.

Some content may reflect historical or archived data and is shared for reference only.

Commercial Terms

All products on the website may be subject to availability and may be offered in limited quantities.

We try to show product details and colours as accurately as we can, although some variation may occur depending on your device settings.

We may restrict sales based on region, customer profile or order volume.

Product specifications and prices may be changed or withdrawn at any time.

Orders and Customer Information

We may decline or cancel orders where necessary, including where we suspect fraud, incorrect information or a breach of our policies.

You are responsible for keeping your account and billing details accurate and up to date.

Wherever possible, we will let you know about any changes or cancellations using the details you provided at checkout.

External Services

The website may give you access to third-party tools or links to external platforms. These are provided without guarantees and are used at your own risk.

We are not responsible for the content, availability or practices of third-party services.

User Contributions

Any feedback, ideas or submissions you provide may be used by us without restriction, unless the law requires otherwise.

You confirm that anything you submit does not infringe the rights of any third party and complies with the laws that apply.

Handling of Personal Data

We process your personal information in accordance with our Privacy Policy.

Corrections and Updates

We may correct inaccuracies, update information or cancel transactions where necessary, including after an order has been placed.

Restricted Conduct

You must not use the website for unlawful activities, infringe intellectual property rights, transmit harmful software, collect data without authorisation, or interfere with system security.

If you fail to comply, your access may be terminated.

Limitation of Liability

We do not guarantee that the website will operate without interruption or errors.

To the fullest extent permitted by law, we accept no liability for any damages arising from the use of our services or products.

Indemnification

You agree to indemnify Eletale and its associated parties against any claims arising from your breach of these Terms or your misuse of the website.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Termination

We may suspend or end access to the website if these Terms are breached.

Any obligations that arose before termination remain valid where applicable.

Entire Agreement

This agreement, together with any policies it refers to, represents the complete understanding between you and Eletale regarding your use of the website.

Applicable Law

These Terms are governed by the laws of the United Kingdom.

Changes to These Terms

We may revise these Terms at any time by publishing an updated version on the website. Continuing to use the site after changes are published means you accept the revised Terms.

Customer Service

Store name: Eletale

Warehouse Address: 328 East St, London SE17 2SX, United Kingdom

Company Address: Im Untertal 4, 79215 Elzach, Germany

Email: info@eletale.com

Phone: +44 7737144168

Contact Form: Click here

Customer Service Hours:

Monday to Friday: 8:00 AM – 6:00 PM (GMT)

We aim to respond within 24 hours (Monday–Friday).