Delivery Region

Eletale currently delivers within the United Kingdom only. Unfortunately, we are unable to process orders for delivery addresses outside the UK at this time.

Shipping Costs

Every order within the United Kingdom is delivered free of charge. There is no minimum spend, and no extra shipping fees are added at checkout.

Order Processing and Delivery Times

Orders are usually processed within 1–3 business days, Monday to Friday. Orders placed after 5:00 pm (GMT) start processing on the next business day.

After dispatch, delivery normally takes 5–7 business days, which gives a total estimated timeframe of roughly 6–10 business days from the date the order is placed.

All timeframes are estimates and can vary with order volume, carrier operations or other external factors beyond our control.

We work to prepare and dispatch every order as efficiently as we can. For further details, please see our Shipping Policy.

Tracking and Delivery Issues

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.

If your parcel has not arrived within 3 business days of the estimated delivery timeframe, please get in touch with our support team so we can look into the shipment with you.

Please make sure your shipping details are entered correctly when you order. We cannot take responsibility for delays caused by incorrect or incomplete address information.

Payments and Security

We accept a range of secure payment methods, including Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal.

All transactions are processed in British Pound Sterling (GBP).

Payments are protected with secure SSL encryption through trusted payment providers. We neither store nor have access to your full payment details.

If a payment cannot be processed successfully, the order will not be completed and no charge will be taken.

Returns and Refunds

You can submit a return request within 30 days of delivery.

All returned items need to meet the conditions set out in our Return & Refund Policy, where you will also find full instructions and requirements.

Policy Pages

You can find more about our store policies on the following pages:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Payment Policy
• Privacy Policy

All policy pages can also be reached through the website footer and apply consistently to every order placed through our website.

Customer Support

If you need a hand, you can reach our support team through our Contact page or by email at info@eletale.com.

We are happy to help with questions about orders, shipping, returns, payments and product information.

Customer service hours: Monday to Friday, 8:00 am – 6:00 pm (GMT).

We respond to all enquiries within 24 hours on business days.

Still have questions? Please contact us. We are here to keep your Eletale experience clear, reliable and straightforward from start to finish.